Advancing paediatric surgery through education and research

Closing the gap: mediating conflict between patients, families and health professionals

04 Jun

9:00 am - 5:00 pm

Guy’s Hospital

London, UK, 4th June 2018

Course details:

Conflict and communication breakdown between patients and health professionals can be upsetting, time-consuming and in some cases have long-lasting impact.  This course will equip you to recognise the warning signs of conflict and use mediation skills to manage difficult conversations with patients/families to prevent conflict from escalating.

The Medical Mediation Foundation is collaborating with Performing Medicine to deliver this training day to give participants the opportunity to observe a conflict as it unfolds, instruct the actors’ next steps and practice their own mediation skills with detailed feedback.

This course will teach you to:

·         Understand what triggers conflict between patients and health professionals

·         Use mediation skills to engage with patients and families

·         Prepare for difficult conversations

Course background:

The course is based on an innovative conflict resolution project at the Evelina London Children’s Hospital run in collaboration with The Medical Mediation Foundation. Since 2013, more than 1,300 health professionals have been trained as part of this project. The training has been consistently rated as “excellent” and “very relevant” by staff at all levels. Six month follow up of more than 300 participants found that 91% of those who experienced a conflict since doing the training reported that it had helped to de-escalate or resolve it.

Course leads:

·         Sarah Barclay is the founder of The Medical Mediation Foundation, a not for profit organisation providing mediation and conflict resolution training to NHS hospitals. She is also Director of The Evelina Resolution Project, which provides mediation and conflict management training to clinical and non-clinical staff at the Evelina London Children’s Hospital. In 2014 Sarah was voted an “NHS Innovator” by The Health Service Journal for her work on the Evelina project. She has a Masters in Medical Law and Ethics from King’s College London and is a former award winning BBC social affairs presenter.

·         Oscar Mathew is a Director of The Medical Mediation Foundation. He is a  barrister and mediator and a former Senior Legal Adviser to the General Medical Council (‘GMC’) overseeing judicial reviews and running complex investigations.  He was involved in setting up a pioneering facilitated meeting pilot programme for the GMC called ‘Meetings With Doctors’, which is now national policy for the organisation. He now runs training days with MMF for many NHS clients and facilitates team development work for Evelina London.

·         Performing Medicine:  Performing Medicine provides arts based training courses for medical students and healthcare professionals which develop skills essential to clinical practice. Led by Suzy Willson (Honorary Professor at Barts and The London School of Medicine and Dentistry) Performing Medicine runs programmes for medical students at Barts and The London, (where courses and workshops are a compulsory element of the enhanced curriculum across the five years of medical school) King’s College London, the Royal United Hospitals in Bath and Guy’s and St Thomas’ Trust. Through public events, Performing Medicine creates opportunities for all to engage with the issues at the heart of 21st century medical practice. Winner of the Times Higher Award for Excellence and Innovation in the Arts, 2007.

Participant feedback:

“Every NHS worker should attend this training” – Matron

“Brilliant” – Consultant paediatrician

“Amazing course. One of, if not the best, courses I’ve attended” – Clinical Psychologist


Medical (early bird):       £180.00

Medical (full price):         £200.00

Nursing/AHP:                    £80.00

Booking details:

To book, visit Eventbrite:


Contact Jenna Heath, Education Coordinator, Evelina London Children’s Hospital.

Email: [email protected]

Tel:  07785994659